Business Operations Executive

Department: Operations

Location: Remote, United Kingdom, Cardiff

Description

About the role
We are looking for a proactive, highly organised Operations professional to support our business across Finance Operations, People Operations, Recruitment, and general Business Operations. This is a cross‑functional role working closely with teams across the organisation and providing direct operational support to the COO.

This is not an entry‑level role - you’ll bring experience across business operations and be confident owning processes end‑to‑end - yet it’s also a hands-on role suited to someone who enjoys breadth, variety, and getting things done.

Who we are
We’re a full‑service digital transformation agency delivering end‑to‑end digital products and solutions for clients across multiple sectors.

We’re a small, fully remote team, working in a fast‑paced, hands‑on environment where everyone collaborates across disciplines to deliver high‑quality outcomes.

Because we’re a smaller agency, this role suits someone who thrives in a multi‑disciplinary, roll‑up‑your‑sleeves setting, enjoys variety, and wants to have a real impact on how the business operates day to day.

Key responsibilities

Finance Operations

• Manage basic finance workflows including:
  • Preparing and issuing client invoices
  • Tracking invoice status and managing internal follow-ups
  • Proactively chasing overdue payments
  • Coordinating with internal teams to ensure invoicing accuracy
• Support the external finance teams and leadership teams with operational tasks.

Recruitment & Talent Operations

• Support the recruitment lifecycle including:
• Creating initial draft job descriptions based on input from hiring managers (but not owning final JD creation)
• Coordinating interviews and managing candidate communication
• Leading early-stage interviews (phone/video screens)
• Maintaining ATS data and ensuring smooth candidate experience
• Work with hiring managers to ensure timely and effective recruitment processes.

People Operations

• Support the design, distribution, and analysis of internal surveys (engagement, pulse, onboarding, etc.)
• Assist with professional development processes, including:
  • Coordinating review cycles
  • Managing documentation
  • Tracking completion and follow-ups
• Support People Ops with onboarding and offboarding logistics as needed.

Business Operations

• Help maintain and improve internal operational processes and documentation.
• Support cross-functional teams with ad-hoc operational tasks and problem-solving.
• Take ownership of small operational projects end-to-end.

COO Support

• Provide direct operational and administrative support to the COO, including:
  • Preparing materials, summaries, and updates
  • Coordinating cross-team workflows
  • Managing follow-ups and actions across the leadership team
• Serve as an operational extension of the COO, ensuring smooth execution across initiatives.

About you

• At least 2 years’ experience in an Operations, Business Support, People Operations, Project Coordination, or similar role.
• Comfortable operating cross-functionally across Finance, People, and general Operations.
• Strong organisational and prioritisation skills; able to manage multiple tasks with tight deadlines.
• Confident communicator who can work with stakeholders at all levels, including leadership.
• Proactive, resourceful, and happy to roll up your sleeves and take ownership.
• Analytical mindset with strong attention to detail.
• Experience with tools such as Excel/Sheets, ATS systems, and project management tools (Monday.com) is a plus.