ServiceNow Solution Consultant (Pre-Sales)

Role type | Permanent
Salary | £80,000 - £90,000 (up to £112.5k OTE)
UK Remote | with occasional travel to client site or Cardiff HQ when needed

Perks & Benefits

• 🏡 Flexible / Home Working: A large portion of FlyFormers work from home, so providing you have a strong and safe internet connection; we don’t mind where in the UK you work. We still value face-to-face interaction and celebrating success as a team; so expect some travel to client site, partner offices’ or our Cardiff office.
• 🎂 Birthday Off: Alongside 25 days of annual leave (plus Bank Holidays of course) you'll also get your birthday off to celebrate.
• 🏥 Private Healthcare: Full healthcare via Vitality for you and your family.
• 😇 Life Assurance : x4 your base salary
• 🍼 Enhanced Parental Leave: 13 weeks full pay, 13 weeks half pay and 13 weeks SMP for Maternity. Secondary care givers will be provided with 4 weeks full pay for Paternity.
• 📈 Pension: We'll match what you put into your pension, up to 5%.
• 🙏 An end of year thank you: Discretionary end of year Bonus' and/or pay reviews to say thanks for all your hard work over the year.
• 🎓 Certifications: We'll fully support you with your personal development, we run bi-annually personal development goals which are set between each individual and their line manager.

Would you like to be a key player in a fast-growing organisation dedicated to delivering value to current and prospective ServiceNow clients? FlyForm is looking for an experienced ServiceNow Solution Consultant on a permanent basis. You'll support our sales team to develop top class solutions and meaningful client impact.

As a Solution Consultant, you will uncover the root cause of problems to truly understand our client’s challenges and pain points and align the ServiceNow platform to create value driven solutions.

If you’re someone who loves to solve problems, challenges the status quo, wants to grow professionally and personally, and enjoys winning as a team, then FlyForm is the place for you. 

Qualities & Attitude

• Fanatical on detail

• Solution oriented and problem solver

• ServiceNow technologist at heart

• Thrives on high quality delivery

• Growth mindset - desire to learn and grow with the company

• Take accountability and adopt extreme ownership

• People first mentality

• Client focused and ability to create rapport

• Team player
  
  Your Responsibilities

• Support qualification, discovery, and scoping activities during sales campaigns.

• Handle ServiceNow technical questions from clients.

• Configure demonstration environments to address client requirements and business issues.

• Deliver value driven ServiceNow demonstrations to clients for modules across the platform.

• Deliver excellent advisory and value assessment outcomes to clients

• Creation of highly accurate solution plans, client proposals and SOW documentation.

• Respond to Request for Information/Proposal documents in line with client requirements.

• Lead on customer workshops to gather client requirements and translate into high value solutions.

• Support FlyForm marketing activities and artefacts such as webinars, podcasts, ServiceNow events, white-papers etc.

• Build strong relationships with ServiceNow technical, sales, partner, and education resources.

• Share best practices and known solutions to enhance the quality and efficiency of the team.

Essential Skills & Experience

• Pre-sales/Solution Consulting experience with ServiceNow.

• Outstanding communication skills in writing, speaking, and presenting to senior stakeholders.

• Ability to create, define and develop solution proposals and SOW documentation to the highest standard.

• Experience in responding to detailed and complex RFPs.

• Provided on multiple occasions effective and value driven demonstrations of the ServiceNow platform.

• Have a thorough commercial understanding of sales and marketing activities.

• Ability to demonstrate analytical and problem-solving skills with excellent verbal, written and time management skills.

Advantageous

• A working knowledge of IT Service Management, processes, and best practise, or complimentary toolsets.

• ITIL v3 foundation (or higher) certification.