Administration Officer

Administrative Officer- Cardiff HMCTS

Location: Onsite (flexible working after 6 Months)
Contract Type: 12 Months

Pay rate: - £12.36 p/hr (initial for 12 weeks) and then £13.25 p/hr
DBS: Basic DBS Check Required

About the Role

We are seeking a proactive and highly organised Administrative Officer to join our team within the public sector. This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is committed to delivering excellent service. You will provide essential administrative support to ensure the smooth and efficient running of day‑to‑day operations.

Key Responsibilities

• Main role responsibility will be to contact Magistrates for availability for Court sittings and coordinate and confirm Magistrate sitting rotas

• Deliver general administrative support, including managing correspondence, maintaining records, data entry, and preparing documents.
• Provide excellent customer service with clear and professional communication.
• Support colleagues and managers by coordinating meetings, taking minutes, and assisting with scheduling and generic email inbox queries.
• Handle enquiries from internal teams and the public with confidence, clarity, and problem‑solving initiative.
• Ensure compliance with internal policies, data protection guidelines, and public sector standards.
• Contribute to improving administrative processes and supporting wider team objectives.

About You

• We are looking for someone who is Organised and detail‑focused, able to prioritise workload effectively
• A strong communicator, both written and verbal.
• A proactive problem‑solver, comfortable taking initiative when challenges arise.
• Professional and reliable, with a strong understanding of confidentiality.
• Confident working with IT systems, including Microsoft Office applications. Experienced in customer‑facing or public sector environments (desirable but not essential).

Requirements

• Willingness to undergo a Basic DBS check prior to employment.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.