IT Operations Manager (Service Delivery)

Hays are now looking for an IT Operations Manager (Service Delivery) for one of our local clients:

Location: Once a week in Cardiff, 4 days WFH / potentially remote
Contract: £475 per day
Duration: 6-month contract

Role OverviewThe Interim IT Operations Manager will take end‑to‑end ownership of day‑to‑day IT operations, with a strong focus on service delivery (80%) alongside hands‑on BAU infrastructure support (20%). The role exists to stabilise IT operations, introduce clear workload visibility, improve prioritisation, and create capacity for ongoing transformation programmes.
You'll provide leadership across service delivery, infrastructure, applications, and service desk teams, ensuring operational discipline while also contributing technically where required.
Key Responsibilities

Lead day‑to‑day IT operations, ensuring effective service delivery and smooth BAU running.
Implement structure, workload visibility, and prioritisation across all IT teams.
Oversee and support teams covering applications, automation, infrastructure/cloud, and service desk.
Provide hands‑on support for BAU infrastructure tasks when required.
Improve operational stability and remove blockers to transformation and strategic projects.
Address networking capability gaps and strengthen operational processes.
Work closely with the Head of IT to enable them to focus on architecture, InfoSec, and data initiatives.
Skills & Experience

Strong background in Service Delivery
Proven senior‑level experience in IT operations or infrastructure leadership roles.
Comfortable with hands‑on BAU technical work while leading teams and setting direction.
Ability to introduce structure, operational discipline, and clear prioritisation in busy IT environments.
Experience managing multi‑disciplinary teams (service desk, infrastructure, applications).

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email a copy of your CV to

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