Customer Service / Administrator - Remote

Customer Service / Administrator - Remote at Trade Prices Direct

Full-Time • Remote • £25,000 - £30,000 Per Year + Benefits

About Us

Trade Prices Direct is a nationwide window and door installation business experiencing exponential growth across the United Kingdom. We are dedicated to providing top-notch customer service and ensuring our clients have the best experience from inquiry through to installation.

As we continue to expand, we are looking for a proactive and efficient Customer Service / Administrator to join our remote team. This role is crucial in ensuring smooth operations and maintaining high levels of customer satisfaction.

The Role

Your primary responsibility will be to provide excellent customer service and administrative support. You will act as a point of contact for our customers and ensure that all inquiries are handled professionally and efficiently.

Responsibilities

• Handle inbound customer inquiries via phone, email, and live chat, providing accurate information and assistance.
• Maintain and update customer records and ensure all information is logged accurately in our CRM system.
• Assist in processing orders, liaising between departments to ensure smooth order fulfillment.
• Address customer complaints or issues and escalate as necessary to ensure timely resolution.
• Work collaboratively with sales, surveyors, and installation teams to provide seamless customer experiences.
• Prepare reports and provide administrative support to the management team.
• Manage scheduling and appointments as required.

Schedule

• Monday to Friday

Work Location

Fully remote, allowing you to work from home effectively.

Requirements

Position Requirements

• Proven experience in customer service or administrative roles.
• Strong communication skills, both verbal and written.
• Excellent organizational skills and attention to detail.
• Ability to multitask and manage time effectively.
• Comfortable using various software applications, including CRM systems and Microsoft Office Suite.
• Problem-solving skills with a customer-centric approach.

Experience

• Customer service: 2 years minimum (essential)

Licences & Certifications

• No specific certifications required, but any relevant qualifications in customer service or administration would be advantageous.

Benefits

• Pension Plans
• Leave Package
• Completely Work From Home
• Training & Development