Quality Improvement Administrator

Education Sector Reporting to the Head of Quality

Location: Cardiff

Temporary role: 2-6 months

Salary: 13.35ph

Start Date: 20th April

Hours : Monday to Thursday 8.30 to 5pm, Fridays Finish at 4pm

Role Overview

St David Recruitment are delighted to be supporting our client within the Education Sector to recruit a Quality Improvement Administrator to provide comprehensive administrative and operational support to the Quality team, contributing to the continuous enhancement of teaching, learning, and organisational performance. The role is responsible for maintaining quality-related systems, coordinating professional development activities, and supporting data-driven quality assurance processes across the site.

Key Responsibilities

• Support the delivery of the clients strategic vision, mission, and objectives by contributing to high-quality service standards.
• Collaborate effectively as part of a high-performing team, promoting a culture of continuous improvement and excellence.
• Contribute to the development, implementation, and monitoring of quality improvement initiatives.
• Act as a proactive advocate for change, effective communication, and process optimisation across the department.
• Continuously review and enhance departmental processes to improve efficiency and effectiveness.

Role-Specific Duties

• Maintain, monitor, and update clients policies and procedures, ensuring accuracy and accessibility via the Staff Portal and business website.
• Manage and update the Staff Portal, ensuring all content related to professional learning, internal quality assurance (IQA), and teaching and learning is current and relevant.
• Coordinate and track teaching and learning observations, including assigning observers, monitoring completion, and maintaining accurate records.
• Support the planning, coordination, and delivery of Continuous Professional Development (CPD) activities, including staff development days.
• Assist in monitoring key quality assurance activities, including learner voice surveys, IQA audits, and complaints tracking.
• Provide administrative support for departmental and cross-college meetings, including agenda preparation, minute-taking, and action tracking.
• Contribute to the development and maintenance of the clients Quality Framework, including procedures, cycles, and annual calendars.
• Support quality monitoring processes within the clients tutorial framework.
• Collect, collate, and prepare data for quality reporting and review purposes.
• Provide administrative support for course reviews, Quality Development Plans (QDPs), self-assessment reports, and internal systems (e.g. OnTrack, Teams, SharePoint).
• Maintain a strong working knowledge of relevant digital systems and promote best practice in quality administration.
• Ensure effective and timely communication with staff at all levels, supporting efficient resource management.

General Responsibilities

• Represent the business professionally with internal and external stakeholders as required.
• Achieve agreed performance targets and key performance indicators.
• Comply with all business policies, including those related to equality, diversity, health and safety, and data security.
• Act as a role model, demonstrating the clients values and commitment to excellence.
• Engage in continuous professional development and actively review personal performance.
• Undertake any other duties consistent with the role, as directed by the Line Manager.

St David Recruitmentis working as an employment agency on behalf of a client.