Onboarding Analyst (Hiring Immediately)

We’re Capital on Tap 👋
💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

📍 Cardiff | 🏢 3 days a week in the office

Financial Crime 🚀

The Financial Crime team consists of 62 people globally. They are responsible for ensuring that Capital on Tap meets its regulatory obligations in relation to all things AML and CTF.

What You’ll Be Doing 🗃️

• Support the Onboarding Journey: Complete KYC and KYB checks across our product range accurately and efficiently.
• Effective Screening: Review PEPs, Sanctions, and Adverse Media alerts, identifying potential risks and escalating complex hits for Enhanced Due Diligence (EDD).
• Clear Communication: Handle grey area cases by gathering necessary information and seeking guidance from senior team members.
• Proactive Learning: Contribute ideas to the team on how we can make our checks more efficient for customers

Our Values & Culture 🌞

• Just Pilot: We never settle for “good enough”. We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
• Be a Buddy: We tap in from day one to help the team, we do the right thing even if it’s hard.
• Owners and Dates: We don’t chase people. If you own a task and agree to a date, the expectation is that it gets done.
• Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We’re Looking For 🔎

• Proven FinCrime Foundation: Previous experience conducting KYC/KYB checks, with a solid grasp of how to identify PEPs, Sanctions, and Adverse Media hits.
• Operational Experience: A background working in a regulated financial services environment, ideally across a range of different customer or product types.
• Customer-Centric Compliance: Experience managing the balance between gathering necessary due diligence and maintaining a smooth, professional journey for the customer.
• Effective Communication: Proven ability to communicate with customers or internal stakeholders to request information or explain compliance requirements clearly and professionally.
• Product Adaptability: Comfortable navigating multiple internal systems and adapting to different risk appetites across a diverse multi-product landscape.
• Growth Mindset: A proactive approach to learning new regulatory updates and a willingness to suggest process improvements to the wider team.

Shift Patterns

We are hiring across a few different shift patterns:

• Mon-Fri, 9-5.30pm, 3 days a week in the office (core)
• Mon-Fri, 12-8.30pm, 3 days a week in the office (evenings)
• Fri-Mon, 9-7.30pm one day, 9-7pm the other three, either Friday or Monday in the office (weekends)

Interview Process 🤝

• Stage 1: 30 minute screening call with a Talent Partner
• Stage 2: take home task
• Stage 3: 60 minute interview with a Team Leader in FinCrime

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🚘 Octopus EV Salary Sacrifice Scheme
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per]]> <