Assistant Manager

Job Description

In’N’Out Autocentres are experts in vehicle servicing, MOT's & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader.

Our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care. Your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long-term relationships based on trust and integrity.

To support our continued expansion plans, we are currently recruiting for a Assistant Manager to join our hardworking, dedicated team in this busy centre.

• Are you a Technician looking to expand your responsibilities and move into a management role?

• Do you have a passion for customer relations and enjoy dealing with changing priorities and varied workstreams?

If so, this could be the role for you...

About The Role

As an Assistant Manager, you will work alongside the Centre Manager who will train you in all aspects of how to manage the operation in all areas including people, service operations, car count, profit, sales and administrative duties.

This is a hands-on role; our Assistant Managers also spend time in the service bays with the team, assisting when necessary to ensure a seamless and timely operation is maintained.

You should be qualified to a minimum of Level 2 in light vehicle maintenance, able to carry out minor fast fit repairs or servicing as and when required, according to the demands of the business operation. The ideal candidate will:

• Be proactive with a positive attitude and a desire to deliver great customer service

• Be sales driven, aiming to meet and exceed financial targets set for the centre

• Look to assist the team in continuing to build a strong reputation for our brand within the local area

Benefits:

• Company pension

• Cycle to work scheme

• Employee discount

• Free parking

• Life insurance

• On-site parking

• Referral programme

Supplemental pay types:

• Bonus scheme

• Performance bonus

• Quarterly bonus

Skills Needed

About The Company

Servicing Made Simple

We provide you with fixed prices, clear explanations, and great service. All underpinned by 100% customer satisfaction promise and our goal of getting you back on the road quickly and safely.

100% Commitment to Customer Service

The IN'n'OUT Autocentre staff and our national Customer Care Team are trained and committed to ensuring 100% customer satisfaction at every stage of the journey.

Manufacturer approved parts

We only use parts that match or exceed original manufacturer specifications. All parts are guaranteed and do not affect your vehicles manufacturer warranty status.

Trained and Qualified Technicians

All our workshop technicians are trained to the highest standards. Many of whom have joined us from big brand main dealers. They are car enthusiasts and put as much love, care and attention into your car as they do their own.

Company Culture

We are a Which? Trusted Trader And proud of it.

We are regularly audited by Which? and subject to their stringent criteria to be a business that has proved that we are open and honest with it's customers. Providing a total commitment to service and are subject to customer complaints procedures which may be escalated directly through Which?

Wi-Fi, Coffee, Comfortable Sofas

Our client waiting lounges feature highspeed Wi-Fi, free beverages, child's play area and baby change facilities. All designed for you to be comfortable and be able to catch up on work or entertainment while you wait.

75% Repeat Customers

IN'n'OUT Autocentres has a very high percentage of repeat customers and score 4.7 on Trustpilot. We strive for 100% customer satisfaction.

We will never carry out any additional work unless authorised.

Our team provide you with the best recommendations and advice which is designed to ensure your safety and the correct optimum running of your vehicle.

Desired Criteria

• Automotive service: 2 years (preferred)
• Full Driving Licence (preferred)
• customer service 2 years (preferred)
• Management experience 2 years (preferred)

Required Criteria

• Level 2 in light vehicle maintenance

Closing Date Sunday 31st May, 2026