Transport Planner - Commercial Waste

Who are we?

Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.

What we're looking for?

We are now seeking an experienced Transport Planner to join our Commercial Waste Operations team. You will be working from our Cardiff Depot. You will be required to assess and put together the best routes for our Commercial Waste vehicles ensuring that efficiency and logic drives decision making. You will need to ensure that customer satisfaction is maintained throughout. You will also need to be confident speaking to customers and drivers.

Full training will be provided but the successful candidate will have at least 1 years experience in a planning role.

What can we offer you?

• Life Assurance Scheme

• Free on-site Parking

• Corporate gym membership discount

• Annual Salary Review

• Employee discount (50% on Skip Hire, other discounts on group services)

• Progression opportunities

• 24 hour unlimited access to mental health support

Responsibilities for the job role

• Route planning - ensure that rounds are running efficiently and effectively, resolve any issues on your designated rounds and ensure that customer satisfaction is maintained.

• Maintain regular communication with drivers

• Regularly review routes and make adjustments as required.

• Keep drivers informed of lorry inspection dates

• Driver management - brief and debrief with drivers, monitor driver hours and driver performance including adherence to schedules and driving behaviour.

• Support drivers with on-road issues (e.g. missed collections, access problems).

• Customer Liaison - Respond to commercial waste client queries related to collections, missed services, or scheduling.

• Maintain accurate customer service records and update service plans as needed.

• Regular communication with Commercial Waste administration team to assist with resolving queries.

• Respond to service disruptions (e.g. vehicle breakdowns, driver shortages) with contingency plans.

• Communicate with customers about delays or changes proactively.

What are our core values?

If these values align with yours you are in the right place!

• Honesty - We believe that honesty in all matters is the best policy.

• Family values - We operate as a family unit with high moral standards, discipline and respect.

• Hardworking - We are certain that nothing is impossible if you work hard enough at it.

• Reliability - We pride ourselves on not letting people down and being true to our word.

• Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.

Please apply if you are interested in this role and we will come back to you.