Subscriptions Operations Manager

The Consumer Revenues team exists to help our customers become and remain subscribers of our expert content online. We're a combination of marketers, analysts and software developers, working together with specialist teams in User Experience and - of course - editorial, to grow our subscriber base and build the most effective journeys to attract and retain customers.

What you'll be doing

We have an opportunity for a subscriptions operations specialist to join a dynamic, international subscriptions business unit. Reporting to the Head of Operations, you'll also be supporting in managing the fulfilment chain with a specific focus on our subscription management system which is made up of Salesforce & Zuora. You will be responsible for ongoing stakeholder management, continual process refinement and our technology review and implementation projects.

Experience that will put you ahead of the curve

• Extensive experience of working with CRM systems, particularly Salesforce, in a consumer-facing, subscriptions environment
• Skills in process mapping and process optimisation
• Effective communication skills and works in a collaborative way across a matrix environment
• Understands data/audience segmentation, user journeys and marketing funnels
• Analytical and project management skills
• A team player, with experience collaborating
• Ability to think creatively, ask questions and test ideas
• Experience managing conflicting priorities and stakeholders
• Deal well with ambiguity, able to distil solutions from a broad problem space.

What's in it for you

The expected range for this role is £30,000 - £50,000

This is a Hybrid role from our Bath or Cardiff Office, working three days from the office, two from home

… Plus more great perks, which include;

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Well-being support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level P5

Who are we…

We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.

We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.

Because a diverse team isn't just good for business. It's the Future.

Find out more about Our Future, Our Responsibility on our website.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

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