Hire Desk Controller

Hire Controller - Plant / Tool Hire

Cardiff

29,000- 31,000 + Quarterly & Annual Bonus

A growing plant and tool hire business is looking for an experienced Hire Controller to join its Cardiff depot. This is a key operational role, ensuring the smooth running of the hire desk, supporting customers, and helping drive business growth.

If you have experience in hire operations, fleet management, or customer-facing depot roles, this could be the perfect next step in your career.

Key Responsibilities

• Manage depot hire operations, ensuring high service standards
• Oversee hire fleet stock levels and maximise availability to meet business needs
• Audit and quality manage hire contracts, including new hires and off-hires
• Handle customer enquiries and support sales activities
• Support logistics and transport coordination for efficient service delivery
• Identify new business opportunities and contribute to sales growth targets
• Assist the depot team when the Depot Manager is unavailable

Skills & Experience

• Experience in hire operations or similar depot/branch management role
• Strong organisation and communication skills
• Ability to develop customer relationships and negotiate effectively
• Confident working independently and under pressure
• Competent with IT and systems relevant to hire or fleet management
• Experience in selling products or services to end users is a plus
• Flexible and proactive approach to support business objectives

Experience in plant, tool, or construction hire is desirable but not essential - if you have the right operational and customer-focused experience, you can succeed in this role.

Benefits

• Competitive salary: 29,000- 31,000 + quarterly & annual sales bonus
• Loyalty bonus scheme
• 32 days holiday (including bank holidays)
• Pension (auto-enrolment)
• Group life assurance (3x salary, after probation)
• PerkBox & birthday gift
• Working hours: 7:30am - 5:00pm

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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