Senior Reservations Agent (Maternity Cover 12 months)

Pay: Up to £31,075.20 per year

Job Description:

Senior Reservations Coordinator Job Ad

Do you consider yourself an engaging person with good negotiation skills that can deliver excellent service that our guests will love, in ways that are in line with our budget figures? Do you have previous group reservation booking experience using Opera CLOUD, & are you comfortable multi-tasking your way through a fast-paced workload whilst delivering an array of different guest requirements..? If yes, we want to hear from you!

The Copthorne Cardiff is preparing for reopening and is on the look for a Reservations superstar to take control of all bedroom reservation enquiries and processing (including Group bookings). Please note: the ideal candidate must have sufficient knowledge and experience of using the Opera CLOUD PMS and therefore be ready to ‘hit the ground running’ with this system, as they will be responsible for all reservations activities upon commencement of this role in readiness for the reopening…

Key responsibilities of our Senior Reservations Coordinator:

- To be totally customer focused whilst following the strategies set by the Revenue Manager / General Manager

- To accept, process & manage both individual and group reservations to ensure maximum revenue and occupancy

- Be capable of growing the business through proactive selling and effective conversion of all bedroom enquiries

- Ensuring all charges are raised and paid for following established procedures, and ensuring accuracy of details on all reservations

- To be the main point of contact for Groups between the hotel and the client

- Support the front desk operations if required at the request of the Front Office Manager

- Dealing with any guest feedback or requests in a professional and efficient way

This position is a full time role with a general Monday-Friday working pattern but may also require occasional evening/weekend work as required by our clients (for appointments, show rounds etc.)

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience of Opera CLOUD

- Organisational skills based around administration

- Excellent time management and communication skills

- A positive and approachable attitude with a commitment to delivering high quality customer service

- Ability to work on your own and as part of a team

- Fluent English both verbally and written

About the Hotel

Nestled on the peaceful banks of its own ornamental lake, the Copthorne Hotel Cardiff-Caerdydd offers convenient access to a variety of local attractions. Guests can choose from Standard, Club or Suite accommodation, the majority of which offer picturesque views over the lake.

Raglan’s Restaurant offers a memorable dining experience, with glorious views over the lake and a menu that offers the very best in local produce. The bar and lounge area provide light meals throughout the day and a selection of beverages. Guests can also watch live sporting events on the big screen televisions.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into three collections; Leng’s Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

For you

We offer a benefits package including:

· Life Assurance

· Cash Health Plan cover option available

· Career development pathways and regular salary reviews

· Employee Discounted Accommodation and F&B discounts worldwide!

· Apprenticeship/Placement/Training opportunities

· Meals Provided on Duty

· Free car parking

· Social Events, Wellbeing and Team Activities

· Uniform (Laundry / Dry Cleaning for Uniform)

· Length of Service related holiday scheme

· Recommend a Friend Scheme

… and many more!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

If this sounds like the perfect opportunity for you then please, apply now!

Job Types: Full-time, Permanent

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Experience:

• group reservations: 2 years (preferred)
• using Opera CLOUD: 2 years (preferred)