Court Usher

Court Usher - (HMCTS)

Location: Cardiff Crown Court
Pay Rate: £12.21 per hour
Hours: 8:30am - 4:30pm (Full-time) - 37 hrs per week
Contract: 6-month temporary assignment, extension possibility
Employer: Brook Street (on behalf of HM Courts & Tribunals Service)
Start Date: Subject to vetting

Location: Cardiff Crown Court- The Law courts Cardiff, CF10 3PG

About the Role

Brook Street is currently recruiting for a Court Usher to work within HM Courts & Tribunals Service (HMCTS) at Cardiff Crown Court.

This is an excellent opportunity for someone looking to build a long-term career within the Ministry of Justice, and you'll play a vital role in supporting the day-to-day running of the court, acting as a key point of contact for court users and ensuring hearings run smoothly and efficiently.

Key Responsibilities

Preparing courtrooms for hearings, trials, and meetings
Calling parties into court and managing the flow of hearings
Welcoming and assisting members of the public, legal professionals, and judiciary
Escorting court users and providing clear information about proceedings
Handling sensitive situations with professionalism and empathy
Managing court files, documentation, and general admin tasks
Operating court equipment (recording systems, computers, etc.)
Supporting colleagues and judiciary outside of court sessionsWhat We're Looking For

We're looking for someone who is:

Polite and professional at all times
A strong communicator with excellent interpersonal skills
Resilient, with the ability to handle potentially difficult or distressing cases
Compassionate and empathetic, particularly when dealing with vulnerable individuals
Organised and able to follow clear procedures
Comfortable working in a structured, fast-paced environmentRequirements

Minimum 2 GCSEs (Grade C/4 or above) or equivalent
OR experience working in a busy public-facing role
Basic IT skillsAdditional Information

Parking available on site
Enhanced DBS check required (processed by Brook Street)
3-year activity check will be conducted as part of vetting
Start date dependent on successful clearanceWhy Apply?

Gain valuable experience within the Ministry of Justice
Be part of a role that directly supports the justice system
Potential pathway into a permanent position/fix term contract with MOJBrook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group