CareFirst Information Assistant G4

Job Category :Social Care – Unqualified
Client Location : County Hall, Cardiff Council
Hours Per Week :37.00
Start Date : Immediate Start
Start Time :09:00
End Time :17:00
Salary: £24.66

CareFirst is the case management system used by social services and communities staff to record their service user information. The system also provides key performance indicators. The CareFirst Information Assistant provides assistance and support to end users of the CareFirst system.

To provide a single point of contact for internal / external users of CareFirst to log, expedite and, where applicable, resolve their queries or problems.

What We Are Looking For From You We are looking for a dynamic, enthusiastic, confident person to join a small team in helping to provide a single point of contact for Children’s Services internal users of the current social care electronic case record system CareFirst and the move to Eclipse.

The successful person will be expected to set up new users and organisations on the system as well booking staff on to the appropriate training sessions. Duties will also include, logging, expediting and, where applicable, resolving queries or problems from users and various data cleansing of records. Similar experience of being involved in a Helpdesk/customer service role and technical ability with applications would be useful. Good excel skills are essential as is any experience with SharePoint, Microsoft Forms

This is a hybrid working post, although during the implementation of the new system Eclipse the candidate may need to attend County Hall on a number of occasions in any working week depending on the identified tasks.

Degree or equivalent qualification
• Post graduate qualification or evidence of continuous professional
development
• Extensive knowledge of EU Procurement Law, Contract Law, Best Value
and Transformation Agenda
• Relevant Management experience
• Demonstrable experience in delivering commissioning management
systems
• Experience of Public Sector settings such as Social Care, Health and
Education Experience of Strategy development systems, leading and
managing multi-disciplinary teams, financial management
• Experience of change management, within organisation and partner
organisations
• Knowledge of performance management, policy development and service
improvement including quality standards development of management
information systems
• Partnership working at a senior and strategic level