Claims Administrator

Robert Half is delighted to be partnering with a well‑established Association to recruit a Claims & Membership Administrator . This is a varied and rewarding position covering claims processing, membership administration, direct debit support, and general office duties. It's an excellent opportunity for someone who enjoys accuracy, organisation, and delivering excellent service within a supportive team environment.

Key Responsibilities

Claims Administration

• Sort, process and archive claim forms.
• Handle all claims enquiries, including requesting medical certificates when required.
• Assess and calculate claim benefits, ensuring accuracy.
• Print and collate claim cheques and supporting documents.
• Maintain and update pending claims files.
• Issue correspondence to the Medical Records Office.
• Accurately file all claims records and communications.
• Contact customers to gather additional information as needed.
• Ensure all claim and customer information complies with GDPR regulations.

Membership Administration

• Respond to membership queries from current, prospective, and new members.
• Draft and produce membership letters and supporting documentation.
• Enrol individual and group members onto the membership database.
• Process renewals and continuing membership requests.
• Update and manage group membership lists, including extracting key information (e.g., cancellations).
• Organise, print and distribute group membership lists.
• Maintain accurate and GDPR‑compliant membership records.
• Support membership growth by tracking enquiries and issuing follow‑up communications.

Direct Debit Support

• Set up new members on the Association's internal claims and direct debit systems.
• Process premium direct debit payments.
• Manage unpaid direct debit transactions.
• Ensure internal systems accurately reflect all direct debit movements.

General Office Duties

• Open, sort and prepare daily post for franking.
• Answer incoming calls and respond to general email/postal enquiries.
• Welcome visitors and manage deliveries.
• Monitor and order office stationery supplies.
• Support the overall security, cleanliness and efficiency of the office.
• Adhere to Health & Safety and Fire Safety procedures.
• Assist in training new team members.
• Undertake ad‑hoc administrative tasks as required.

What We're Looking For

• Strong administrative experience, ideally within claims, membership, insurance, finance, or similar environments.
• Excellent attention to detail and ability to process information accurately.
• Confident communication skills across phone, email and written correspondence.
• Strong organisational skills with the ability to manage multiple tasks at pace.
• Proactive, reliable and able to work well as part of a team.
• Confident using databases, MS Office applications, and internal systems.

What's on Offer

• A friendly, supportive working environment.
• Opportunity to work within an established, values-driven organisation.
• Training, development and long-term progression opportunities.
• Competitive salary and benefits package.

If you're a detail‑driven administrator looking for a steady, varied role within a supportive team, we'd love to hear from you.

Apply or contact for further information