Operations Manager

Operations Manager

Location: Cardiff
Duration: 6 months (potential for longer term)

Do you believe in the power of compassionate, person-centred support to transform lives? Are you a values driven leader ready to make a lifechanging difference?

BRC are proud to be partnering with a fantastic national charity to recruit an Operation’s Manager for a vital service in Cardiff.

This Support Housing Project is more than a service for young people, it’s a place of safety, stability, and opportunity to shape their own futures. Supporting individuals 16 – 21 yrs who may have experienced homelessness and complex challenges, the service provides tailored, person led support that empowers people to take meaningful steps forward.

As Operations Manager, you will play a pivotal role in shaping the environment, culture, and outcomes of the service. You’ll lead a committed team who are passionate about making a difference, ensuring that every individual accessing the project receives high-quality, trauma-informed, person lead support.

What You’ll Be Doing


Leading, supporting, and developing a dedicated frontline team of support workers, night support staff, floating support worker and administration officer.
Creating a positive, inclusive culture aligned with the charities mission and values
Ensuring the service delivers safe, effective, and high-quality support
Building strong partnerships with local agencies and stakeholders around Cardiff
Working in line with Supporting People Funding.
Provide and oversee tenancy management for service users.
In conjunction with the Senior Homeless Manager, responsible for preparation of budget, monitoring expenditure and income.
Driving continuous improvement, innovation, and positive outcomes for residents. About You


Experience in managing services within homelessness, supported housing, or residential setting.
A strong understanding of safeguarding and quality standards
The ability to inspire and motivate teams in challenging but rewarding environments
A passion for social justice and helping people achieve lasting change. Why apply?
This is a nationally recognised charity with a longstanding commitment to supporting vulnerable individuals. Their work is rooted in dignity, respect, and the belief that everyone deserves the chance to thrive.
This is an opportunity to be part of something meaningful, and to lead a service where your work will directly change lives.

Interested?
Apply today and be part of a service that truly makes a difference, submit an up to date CV to this advert or contact Emily Savage at BRC Recruitment today!

Not the right role for you?
BRC are offering an additional bonus for all candidate referrals.

We will be offering £150 of vouchers to the successful candidate you refer! (T&C Apply)