Claims Handler
Our client based in Cardiff specialise in carrying out Fire and Flood restoration projects on behalf of the UK’s top insurance customers.
Working in this dynamic and fast-paced environment, you will be an experienced Claims Handler, either Household or Commercial, working for this successful but small office-based team.
Main duties as a Claims Handler include:
* You will liaise with insurance clients, customers and technicians in the field, managing your own files and caseload from start to finish
* Develop close working relationships with customers, key clients such as Loss Adjusters, Insurance companies, Brokers, Surveyors etc and Technicians.
* Liaising with customers via telephone or email via multiple mailboxes.
* Planning and organising Technician appointments in the field.
Qualifications and Experience required:
* Applicants MUST have a minimum of 12 months experience as Claims Handler
* Comfortable working alone and also in a small team.
* A conscientious and hard worker
* Excellent communication skills and an excellent telephone manner.
* An ability to work under pressure and prioritise your workload
* Excellent computer skills
* Experience in planning and allocation of work to field based staff an advantage.
* A good geographical knowledge of the South Wales/South West areas is essential.
* Our client is based outside the city centre so you will need your own transport to get to and from work.
Benefits:
* Full training will be provided.
* Opportunity to attend courses and develop technical knowledge.
* Generous Holiday package based on length of service – up to 30 days leave plus bank holidays.
* Free car parking
* Hours: Mon-Fri, 8.30am to 5pm on flexi time system
(NLR is acting as an Employment Agency on behalf of its Client)
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