Technical Project Manager (Operations)

• Salary: Up to £65,000 + Annual Bonus
• Hours: Full Time, 37.5 per week
• Location: Hybrid (up to 2 days WFH).
• Benefits: 25 days AL + BH, Life Insurance, Pension Scheme, up to 9% employer contribution, Private Medical Benefit including dental and optical, EAP, salary sacrifice schemes, gym & retailer discounts,
• Option for Company Electric Vehicle through salary sacrifice following successful probation period.

We’re looking for a strong Technical Project Manager who can oversee operational performance, ensure buildings remain safe and compliant, and work collaboratively with FM providers and public‑sector partners to maintain high standards across our education assets.

Key Requirements (Overview)

• Experience in Hard FM operations, including compliance monitoring and maintenance oversight.
• Knowledge of PFI/PPP/MIM contractual environments, payment mechanisms, and FM performance management.
• Strong understanding of building fabric, construction processes, and H&S legislation (CDM + Building Safety Act).
• Confident in Helpdesk/CAFM systems, BIM information, and technical documentation.
• Experience working with FM providers, contractors, public‑sector partners, and multiple stakeholders.
• Degree or equivalent qualification in a Hard FM, technical, or built‑environment discipline.

About Us

FIM (Fulcrum Infrastructure Management) is a management services company, managing social infrastructure assets on behalf of our parent company; global infrastructure investment company, Meridiam. 

Our Welsh Education Partnership asset (WEPCo) is a joint venture and long-term partnership between the Development Bank of Wales (The Welsh Government) and Meridiam, with a view to design, build, finance, operate and maintain educational infrastructure over 25 years. The WEP teams’ role is to facilitate the delivery of new schools and colleges in Wales using the Mutual Investment Model (MIM) developed by the Welsh Government to finance major capital projects.

We have successfully delivered three primary schools and an all-through school, which are in operation, and our first two College campuses are now in construction, with further projects in design development.

For more information on our projects please see

About the Role

As a Technical Project Manager (Operations), you will play a pivotal role in ensuring high‑quality Hard FM service delivery across our operational education assets. Reporting to the SPV General Manager, you will act as the key representative for Project Co during the operational phase of multiple school and college projects, ensuring that all FM activities align with the Project Agreement, FM Contract and associated technical schedules agreed at Financial Close.

Your primary focus will be monitoring and managing the performance of the Hard FM Service Provider, ensuring buildings remain safe, compliant, efficient and well‑maintained. This includes oversight of planned and reactive maintenance, lifecycle expenditure, statutory compliance, energy performance, grounds maintenance and helpdesk service standards. You will work closely with the FM service provider and Authority (College or Local Authority on behalf of a School) to drive improvements, resolve operational issues, and ensure contractual KPIs, and deductions are managed accurately and transparently.

This role is heavily stakeholder‑facing. You will build strong working relationships with Local Authorities/Colleges, Schools, Welsh Government teams, FM service provider, advisors and internal project staff. You will lead operational meetings, support change management processes, provide clear reporting to the SPV Board, and ensure performance standards are upheld throughout the operational lifecycle of each project.

Site presence is a key part of the role. Based from our Cardiff office, you will spend the majority of the week onsite in Rhondda Cynon Taf or Flintshire, ensuring that issues are addressed promptly, operations run smoothly and communication remains effective across all parties.

About You

This is an excellent opportunity for someone motivated by improving building performance, working collaboratively in partnership and contributing to the delivery of high‑quality learning environments across Wales.

You will be an experienced FM Operations Technical professional with a solid understanding of Hard FM service delivery, ideally gained within PPP/PFI or complex contractual environments. You will have experience of Hard FM Compliance monitoring on infrastructure projects, with knowledge of PFI/PPP contract forms, payment mechanism, BIM, Helpdesk and CAFM systems. Confident in interpreting technical information, monitoring compliance and overseeing maintenance standards, you bring practical knowledge of building fabric, construction processes, health & safety legislation (including CDM Regulations and the Building Safety Act), and the ability to work effectively with FM providers, contractors and public sector partners. You are organised, analytical and proactive, able to prioritise workloads, resolve issues collaboratively and maintain strong relationships with stakeholders at all levels.

You will hold a degree or equivalent qualification in a relevant field relating to Hard FM Service provision and management. A background in a Hard FM discipline or commercial management is desirable, and additional training or certification in project management, FM or health and safety would be an advantage. You will thrive in a client‑facing role, demonstrating professionalism, clear communication, resilience and a commitment to delivering high‑quality, compliant and customer‑focused services across educational environments in Wales.

Our Values:

• Supportive - We embrace partnership working.
• Ethical - We act with integrity.
• Innovative - We take ownership for understanding and improving FIM.
• Ambitious - We continually strive to deliver the best possible service.
• Passionate - We are proud of the part we play in FIM & the service we deliver.

Application Process:

• Application & CV Screening.
• First stage interview with Project Director & TM.
• Second stage interview with Asset CEO & Head of HR.

As part of this interview process, you will be required to complete a Profiling Assessment.