General Manager - The Cricketers, Pontcanna

The Cricketers is the newest addition to the Croeso Pubs group, bringing a fresh gastro-pub offering to the heart of Cardiff’s vibrant Pontcanna community. Blending high-quality food, excellent drinks and warm neighbourhood hospitality, The Cricketers is set to become a cornerstone venue for locals and visitors alike.

As we establish this exciting new chapter, we are seeking an exceptional General Manager to lead the business and shape its success from the ground up.

The Role

You will take full ownership of the venue, leading the team and setting the tone for a high-quality neighbourhood gastro pub. With a strong focus on food, drinks and community engagement, you’ll be responsible for driving commercial performance while delivering a consistently outstanding guest experience.

This is a hands-on leadership role for someone who takes pride in creating a welcoming atmosphere, building strong teams and running a disciplined, profitable business.

What We’re Looking For

• Proven previous experience as a General Manager (or equivalent senior leadership role) within quality-led hospitality venues

• Strong commercial awareness with a clear understanding of financial controls and full P&L responsibility

• Experience operating in food-led pubs, gastro pubs or premium casual dining environments

• A natural leader who can recruit, develop and inspire a team while maintaining high service standards

• A strong focus on guest experience and building relationships within the local community

• The flexibility and resilience to manage varied trading patterns typical of a busy hospitality venue

• A clear track record of ensuring compliance with licensing, health & safety and brand standards

• Personal Licence holder (essential)

• Able to provide strong professional references

Why Join Us?

This is a unique opportunity to lead the newest venue within the Croeso Pubs family and play a key role in shaping its identity within the Pontcanna community. You’ll have the autonomy to build a team, drive standards and establish The Cricketers as one of Cardiff’s best-loved gastro pubs.

• Competitive salary

• Performance-related bonus

• Company benefits

• The opportunity to lead a standout neighbourhood venue within the Croeso Pubs group

How to Apply

If this sounds like the right next step for you, please submit your CV along with a brief covering note outlining your relevant experience.