Service Advisor

Vehicle Service Advisor Required, Cardiff

Our client, a prominent franchised dealership in Cardiff, is seeking an experienced Service Advisor to join their welcoming and professional team. This is an excellent opportunity for a skilled individual to develop their career within a leading dealer group, offering competitive pay, attractive bonuses, and long-term progression prospects. The position is vital in delivering exceptional customer service and maintaining customer satisfaction.

Benefits:

Basic salary circa £27,300 per annum, dependent on experience
Uncapped bonus scheme with an OTE of £33,000 to £34,000 per annum
Overtime paid at time and a half
Monday to Friday working hours, with 1 in 3 Saturdays (8:00am-12:00pm) paid at enhanced rates
23 days annual holiday, plus bank holidays and your birthday off
Access to full manufacturer-accredited training programmes for career development
Additional company benefits, to be discussed upon application
Supportive work environment with long-term career progression opportunities within a reputable dealer groupDuties:

Greet customers entering the Service Department and book their vehicles in for repairs or servicing as a Service Advisor
Build strong relationships with customers and advise on minor technical issues as a Service Advisor
Liaise extensively with the workshop to chase work in progress and communicate updates to customers
Upsell additional products and services where appropriate
Take payments for completed work and ensure a smooth customer service experience
Ensure customer satisfaction by delivering a high level of service and technical advice
Assist with warranty authorisations and liaise with the manufacturer regarding warranty repairs (desirable but non-essential)Requirements:

Previous experience as a Service Advisor or similar role within the motor industry
Strong communication and customer service skills
Ability to influence and advise customers effectively
Well-organised with IT proficiency (experience with Kerridge, Drive, RTC systems advantageous but not essential)
Knowledge of automotive warranty procedures (desirable but not essential)
Valid UK driving licence with minimal pointsThis Service Advisor role is ideal for someone passionate about delivering exceptional customer service and seeking to grow within a reputable motor trade employer.

Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Cardiff and South Wales, today to discover more about this fantastic opportunity.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today