Customer Service Representative
Job Category : Construction Trades & Operatives
Location : City of Cardiff Council, Cardiff Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £11.39
- To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken.
- To listen patiently, to empathise with the customer’s situation and convey a genuine desire to help and support.
- To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of first time call resolution and customer satisfaction.
- To work with current and emerging technology to enhance customer contact services.
- To ensure continuous improvement, initiating, facilitating and responding to change in a positive manner.
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