Bilingual (Welsh/English) Work Coach

Are  you a Welsh speaker ? 

Would you relish the opportunity to speak Welsh in your daily work, to provide a service to our Welsh speaking customers? 

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society.

We at the DWP are committed to making our workforce reflect the communities we serve and as such we are looking to add to our existing network of Welsh Speaking colleagues, by recruiting bilingual (Welsh/English) Work Coaches across Wales.

As a bilingual (Welsh/English) Work Coach you will play a key role in making a real difference to people’s lives, particularly with those customers who choose to liaise with us in Welsh by supporting them to access DWP services.

Your role will include:

• Having a caseload of customers for whom you will be responsible. Some will choose to correspond in English; some will choose to correspond in Welsh.
• Building positive relationships with your customers that encourage and motivate them to make the most of their work and earnings potential and become financially independent.
• Offering advice and support to help your customers to look for work and where necessary support them to develop skills to be successful in their job search in a digital environment. i.e. job search websites, email, uploading documents etc.
• Undertaking face to face, digital and phone discussions with customers on a daily basis, in both Welsh and English .
• Proactively developing an in-depth knowledge of the local labour market, recognising the roles that our Partners and Employers have in helping our customers secure employment.
• Making timely decisions, based on the needs of the customer, to refer them to appropriate support.

On appointment successful applicants must:

• Work on site, in person, in the Jobcentre or outreach location you are posted to.
• Work with customers face to face. Telephony and digital contact will also be an essential requirement.
• You must be able to work in a fast paced, busy environment as part of a team and independently.

The Department will provide reasonable adjustments to enable people to complete the requirements above.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .