Remortgage Case Handler

Remortgage Case Handler

Shape the Future of Home Ownership - Join Our Remortgage Team in Cardiff

Our Cardiff office is growing, and we’re looking for a motivated, detail‑driven Remortgage Case Handler to play a key role in helping customers achieve smoother, faster, stress‑free remortgage journeys. If you’re someone who thrives in a supportive, fast‑paced environment and enjoys owning your caseload with confidence and care, this could be the perfect opportunity to elevate your career.

Why join us?

• Work with a supportive, high performing team that shares knowledge and drives customer results.
• Access day to day guidance from your experienced colleagues.
• Clear career progression where your contribution is valued and achievements celebrated.

Duties include:

• Carry out day to day legal administration on behalf of lenders
• Use the CMS to progress cases efficiently.
• Ensure workflow through the case management system.
• Deal with incoming correspondence and calls.
• Proactively progress cases.
• Undergo training and attend courses where appropriate.
• Complete monthly remortgage transactions.
• Ensure all property charges are cleared.
• Maintain service levels per lender SLAs.
• Arrange Title Insurance where required.
• Attend team meetings.
• Participate in performance reviews.
• Reinforce company values and culture.
• Assist other departments as required.
• Other duties as role develops

Benefits of being a Remortgage Case Handler

• Competitive salary and bonus scheme
• 23Days Holiday + Bank Holidays
• Perks at Work discounts (travel, tech, retail and more)
• Reduced rates on estate agency, mortgage, conveyancing and surveying services
• 24/7 Employee Assistance Programme
• Group Life Assurance
• Pension plan

Who We’re Looking For

We’re looking for a proactive, organised Case Handler who can confidently manage day‑to‑day legal administration for our lenders while progressing cases efficiently through our CMS. You’ll handle incoming calls and correspondence, keep workflow moving, and proactively drive each case to completion. You’ll complete monthly remortgage transactions, ensure all property charges are cleared, maintain lender service levels, and arrange Title Insurance when required.

You’ll be someone who’s open to learning, attending training, and developing as the role evolves. You’ll take part in team meetings and performance reviews, uphold our company values, and support other departments when needed. As the business grows, you’ll be flexible in taking on new responsibilities and contributing to a positive, collaborative team environment.

Conveyancing Direct Property Lawyers is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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