Higher Clerical Assistant (Grade 3)

Job Category : Social Care – Unqualified

Location :County Hall, Cardiff Council

Hours Per Week : 37.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £10.90

Cardiff are recruiting Higher Clerical Assistant to work across our Childrens Services Social Work Teams.

These posts would be office based between various locations. The candidates need to have excellent communication skills and accuracy in both verbal and written communication understanding is key as this is front line along with no fear of using a telephone or computer

We are looking for candidates to provide a reception service to callers both in person and

By telephone including message taking and distribution. You will assist in providing a word processing/typing service and assist in the day to day duties to help support the teams.

What we are looking from you

You must be able to work flexibly and adaptably to changing priorities. You will have excellent verbal and written communication skills and be experienced in working to agreed standards and deadlines. You must be able to work on your own initiative and as part of a team. Experience in maintaining databases and experience in working with figures is advantageous. A positive and customer focused attitude is essential. The work is all office based and 5 days per week 8.30-5 (4.30 Friday) .

Enhanced DBS essential.

1. To assist in providing a reception service to callers both in person and by telephone, including message taking and distribution.

2. To provide a word processing/typing service

3. Assist in providing admin support to the Social Work Teams based in the North Locality, and the Personal Adviser Service.

4. Assist in the operation of petty cash and suspense accounts

5. Assist in ordering goods and services, processing invoices and maintaining budgetary control records, including the management of Purchasing Cards.

6. Assist in collection, recording and banking of monies/cheques.

7. Assist in maintaining efficient financial record systems.

8. Provide reporting information as required.

9. Maintain a computerised client record system

– process referrals, changes, closures etc

– transfer cases

– archiving of cases

– provide caseload printouts

– file management

10. Open, distribute and dispatch mail

11. Maintain stationery and office supplies

12. Compile and maintain effective filing systems

13. Provide statistical information as required

14. To provide cover where necessary, this may mean working from other bases

15. Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.